Emma DzenisDec 3, 20232 min4 Telltale Signs You're Ready to Get a CRM (Customer Relationship Manager)You're juggling clients, projects, and timelines, and sometimes it feels like there's just not enough hours in the day. If you've been...
Emma DzenisDec 2, 20232 minMastering Customer Service Excellence: Five Key Pointers for SuccessEveryone knows someone with phone fear. It's when you feel a deep anxiety at the thought of making a call. You may need to practise what...
Emma DzenisNov 12, 20232 min3 Things You Can Do Now To Increase Productivity'You're so organised!' is what a lot of people say to me when I talk about my job. The truth is I am a human that comes with...
Emma DzenisNov 12, 20232 minMy thoughts on using international VA's...I've come across a few small businesses telling me about their brilliant international VA who works for a few dollars an hour, does a...